Why Professional Dispute Management is the Secret Sauce Your Restaurant Needs

In the age of DoorDash deliveries and Uber Eats indulgence, the food delivery industry is thriving. It’s never been easier to get sushi, tacos, or even a triple-layer cake delivered to your doorstep. But behind every smooth transaction lies a potential headache for restaurant owners: customer disputes. And let’s face it—no one opens a restaurant to become a professional email warrior arguing over whether Karen actually got her fries.

Fraudulent Claims: The New “Karen” Complaint

Fraudulent claims are the dark underbelly of the food delivery boom. You’ve seen it before: “I didn’t get my order,” says the customer, conveniently after devouring their meal. Fraud in the delivery space isn’t just annoying; it’s costly. According to industry reports, up to 1% of all transactions face these so-called “friendly fraud” claims. Multiply that by millions of deliveries, and the revenue leakage is enough to make any restaurateur lose their appetite.

How Big Is the Delivery Pie?

Let’s talk numbers. DoorDash delivers a whopping 67% of all U.S. food orders, followed by Uber Eats with 23% and Grubhub trailing at 8%. Collectively, these platforms handle millions of deliveries daily, creating a perfect storm of opportunity—for both hungry customers and savvy scammers. With delivery volumes set to skyrocket in the coming years, managing disputes is only going to get more complex.

Enter AnchorPoint’s Periscope Waypoints

Here’s where we come in: think of us as the sous chef for your dispute management. While you focus on crafting your signature dishes, we handle the sticky business of contesting customer claims. Was the order delivered? We’ll find the proof. Does the customer need evidence? We’ve got you covered. From the moment a claim hits, we take over, handling everything from initial disputes to compiling video evidence that shows your side of the story.

Why Hire the Pros?

Let’s put it this way: would you hire an accountant to run your kitchen? Of course not (unless your accountant makes a mean risotto). Similarly, when it comes to disputes, leaving it to experts ensures your time is spent where it matters—keeping your diners happy and your menu creative.

• Expert Navigation: We know every nook and cranny of dispute processes for DoorDash, Uber Eats, and Grubhub.

• Time Efficiency: No more racing against the clock to meet platform deadlines.

• Stress-Free Management: Hand off the hassle and reclaim your peace of mind.

The Punchline? Your Restaurant Wins

In an industry where every minute counts and every penny matters, AnchorPoint’s Periscope Waypoints isn’t just a service—it’s a game-changer. So let us take the guesswork, legwork, and stress off your plate. You’ve got better things to do—like perfecting that triple-layer cake recipe.

Ready to Serve Your Success?

Let AnchorPoint handle disputes so you can get back to doing what you do best: creating amazing food. Trust us; your future self will thank you.